Avoiding the threat of moral burnout

Blogs

moral burnout
December 2, 2022

Avoiding the threat of moral burnout

London Fire Brigade and the Metropolitan Police have been in the news recently for the wrong reasons . LFB has been identified as “institutionally misogynist(ic) and racist” by an independent review, but cases of discrimination, harassment and bullying are not unique to high pressure jobs such as Fire and Police. Nazir Afzal, former Chief Crown […]

Football Leadership
November 22, 2022

England’s Manager Gareth Southgate stands on the brink of …… in the football World Cup (fill in the blank if you dare, – or care!)

Gareth Southgate embodies many of the qualities and characteristics that we would hope to find in contemporary leadership: setting stretch targets, providing support for his players and staff, an emphasis on great communication; and a healthy dose of humility and vulnerability. “As footballers we’re going to lose matches, we’re going to concede goals, but how […]

customer experience
November 21, 2022

The customer experience (CX) challenge

In the current state of double digit inflation and looming tax hikes for companies and their customers, it is even more important that companies retain a competitive edge. Having good products may not be enough when customers are being ever more cautious with their buying decisions. When 70% of consumers say a company is only […]

foresight requires hindsight
November 10, 2022

Timely foresight requires timely hindsight

In a recent article, McKinsey set out the challenges facing CEOs in the current economic maelstrom – ‘Businesses need new approaches to build the resilience required in these decisive times, through a perceptive response to current challenges, foresight to anticipate the next round of disruptions, and capability for adaptation that will set the business on […]

unseen data
November 9, 2022

Unseen Data is the Most Valuable

It is not surprising that life altering and, in some cases life threatening, events such as the pandemic, global inflation and the new war in Europe are having profound effects on people in and out of work. What is surprising is the size of the gap in the understanding of these effects on well-being between […]

Slack
November 5, 2022

Slack – a technology that can enable leaders to ‘hear’ the voices of their people

In a recent Raconteur article Sam Forsdick quotes Slack’s SVP Brian Elliot’s discourse on the post-pandemic competition to attract and retain talented people. Elliot suggests that the Zeitgeist of leaders who try to control the working environment for their people has passed and, effectively, there has been an enforced democratisation of what constitutes good working […]