Avoiding the threat of moral burnout

Blogs

moral burnout
December 2, 2022

Avoiding the threat of moral burnout

London Fire Brigade and the Metropolitan Police have been in the news recently for the wrong reasons . LFB has been identified as “institutionally misogynist(ic) and racist” by an independent review, but cases of discrimination, harassment and bullying are not unique to high pressure jobs such as Fire and Police. Nazir Afzal, former Chief Crown […]

Football Leadership
November 22, 2022

England’s Manager Gareth Southgate stands on the brink of …… in the football World Cup (fill in the blank if you dare, – or care!)

Gareth Southgate embodies many of the qualities and characteristics that we would hope to find in contemporary leadership: setting stretch targets, providing support for his players and staff, an emphasis on great communication; and a healthy dose of humility and vulnerability. “As footballers we’re going to lose matches, we’re going to concede goals, but how […]

customer experience
November 21, 2022

The customer experience (CX) challenge

In the current state of double digit inflation and looming tax hikes for companies and their customers, it is even more important that companies retain a competitive edge. Having good products may not be enough when customers are being ever more cautious with their buying decisions. When 70% of consumers say a company is only […]

Changing role of the COO
November 3, 2022

Changing role of the COO

Companies, whether in very competitive markets or in a leadership position in a new market, want to achieve operational excellence. The Institute for Operational Excellence defines it as “Each and every employee can see the flow of value to the customer, and fix that flow before it breaks down.” Implicit in this definition is the […]