Creating the right organisational culture and psychological safety necessary to give voice to quiet, diffident and dissenting colleagues is a laudable ambition.
Most leaders, even if they don’t have a “business intelligence dashboard’ will use key data and KPIs to help them manage the business, spot opportunities and improve performance.
The past is often seen as a frame of reference – is this helpful?
In a recent webinar, Mike Carter talked about the Apollo 13 mission and how leaders in the control room had to navigate a potentially catastrophic, novel event.