Competitive advantage through Sensemaking

Sensemaking and how it helps decision-making

At Tensense, we’ve brought together science, technology and 20 years’ experience in business leadership to create a groundbreaking tool designed to help Executive Leaders cut to the heart of business performance. Sensemaking principles are our basis.

Put simply, Sensemaking is the way that we as humans process information to give meaning to the situations we face. Our brains constantly sift for clues from past experiences that help us understand the here and now in order to decide how to act. But, relying on the past often doesn’t help in new situations.

The same idea applies in a business context. Tensense software uses Organisational Sensemaking™ to help you understand what is happening right now in your business and gain early sight of what’s coming.

In a complex world, where decisions often depend on instinct, our data provides just enough of the right intelligence. It reduces reliance on the past and on gut feel, so you take better decisions in the present.

Footdown's reporting lenses

Why scan your organisation?

All organisations have an underlying story that is driven by how people feel, as well as by what they do. Knowing what is really happening is critical. You need help to keep looking for the issues that are bubbling – ones you should know about early and focus on.

Leaders know instinctively that there is a story – Organisational Sensemaking™ does the heavy lifting for them so they know it sooner, and where to act.

Simple questions lead to intuitive, interpretive output

You don’t need multiple surveys to get to what is going on in an organisation – you need a broad, simple scan. The clever stuff is the complex pattern-matching that goes on in the background in real-time to interpret the results.

Each of our four graphical summaries, our Lenses, provide a snapshot of the way that people in an organisation – or part of an organisation – perceive attitudes, behaviours, capabilities and resources around the topics in that summary. The accompanying interpretive commentary comes from pattern matching against hundreds of potential business situations that alert to where priorities lie. The patterns themselves are fed by a deep understanding of the management theories that make businesses successful.

The Tensense Lenses

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Performance Energy

Measures where people are contributing their energy

Every business goes through ups and downs. There are the building phases and the rise towards success, but success can also bring complacency which can lead to challenge, falling and eventually failing. This lens looks at how much energy is spent within the sweet spot of a successful organisation and how much energy is displaced by other activities.

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Culture Climate

Measures the underlying values of the organisation

Is your business inward or outward facing? Is it regulated or adaptable? Are people focused on creativity, cooperation, organisation or results? You might have your own ideas, but the Culture Climate lens will give you a picture of where people on the ground believe your organisation’s values lie – and how well embedded they are within the business.

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Measures the balance of support and challenge that leaders provide to their people

A low expectation environment coupled with low levels of support breeds inertia, but up the expectations without upping the investment and you create anxiety. Where support exceeds expectation, however, complacency sets in. This lens will show you how close your leaders are to creating the environment that is fit for what you are trying to achieve as a business.

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Team Attributes

Measures how close people are to having the qualities needed to perform effectively together

High performing teams are built on clarity of purpose, strength of relationships, a focus on outcomes and adaptability of working practices. This lens uses on-the-ground insights to highlight how strongly each attribute is present in your organisation. It isn’t about whether teams are working well together but rather whether people have the necessary attributes to create effective teams.

The Tensense diagnostic is a superb tool for getting quickly to the heart of the matter and allowing us to have the kind of conversations we might not ordinarily have.