Supporting, advising and protecting clients for 150 years, Armstrong Watson is a rapidly growing Financial Services firm providing a full range of specialist financial services across a range of sectors. Paul Dickson, Armstrong Watson’s Managing Partner, has been using Tensense regularly since the beginning of 2021 and for the last 7 months with the new features within Microsoft Teams and Power Business Intelligence integration.
With 17 offices around the north of England and in a period of sustained growth, Tensense allows Paul and the Leadership Team to monitor performance, surface emerging challenges and spot opportunities. Sitting alongside financial and customer satisfaction scores, Tensense Organisational Experience insight is now an integral part of their performance data analysis, adding the valuable ‘people’ context to their performance dashboard.
The high level employee perspective of this insight has helped them become aware of critical areas in the business revealing challenges that would not have shown up in traditional HR and financial reporting data. This new integration has gone even further to improve their decision-making and their results over the past 7 months.
‘Tensense has always provided us a crucial early warning system for our business performance. With these new integrations into Teams and Power Business Intelligence we can really drill down meaningfully into all the data, look at trends and monitor performance. This unique employee perspective gives us a real competitive edge as we continue on our growth trajectory in a climate of uncertainty and unpredictability.’
Paul Dickson, CEO and Managing Partner, Armstrong Watson.