John Potter


More years than I care to remember in the IT industry working for multi-year periods with Logica, the NHS, ICL in the UK and Portugal, Software One/One Meaning, Oracle in the UK and USA, and latterly Footdown/Tensense. During these decades I tried many disciplines – analyst programming, systems programming, design, project management, product management and quality assurance – and was highly productive in most. Now extremely fortunate, due to the generosity of Tensense leaders, to be involved in a very part-time way working in an area that I find fascinating and which I view as crucial for all organisations.

March 2, 2023

The creativity argument

There is an argument voiced numerous times by prominent people, some notable, some notorious, that creativity and productivity are impacted when workers work at home alone rather than together in an office environment. I have heard the same argument from a close colleague, for whom I have the deepest respect, even though two of the […]

social capital
February 12, 2023

Still shuffling?

As someone who has experienced working in an office, working from home and hybrid working, I have no particular axe to grind about whether employees should return to the office or hold out for a more flexible working arrangement. Each way of working has its own advantages and disadvantages which have been detailed in many […]

January 23, 2023

Revolution in company culture

In her meticulous annual review of workplace trends, Jeanne Meister identifies mostly positive changes for employees in 2023 including more inclusive caring behaviour by companies and provision of schemes to support hybrid working, from collaboration to learning. On hybrid learning, Meister quotes Vincent Maurin, e-Academy lead at Arcelor Mittal, who says, “We are envisioning pop-up […]

January 15, 2023

Coping with the stagflation blues

The outlook in 2023 for the British economy and hence many British companies is grim. Stagflation, the combination of high inflation and persistent low growth, has returned to the UK. As Tony Danker, director-general of the CBI. puts it – “Britain is in stagflation—with rocketing inflation, negative growth, falling productivity and business investment.” Ian Stewart, […]

Dealing with the shrink
December 9, 2022

Dealing with the shrink

Every so often the Telegraph lets non-subscribers like me peek inside its paywall and see a fascinating article such as this one from Jeremy Warner on why companies are reticent about investing in Britain. Sadly, they’ve locked it away again so here’s a synopsis of the message. Warner offers a number of reasons behind this reticence with […]

moral burnout
December 2, 2022

Avoiding the threat of moral burnout

London Fire Brigade and the Metropolitan Police have been in the news recently for the wrong reasons . LFB has been identified as “institutionally misogynist(ic) and racist” by an independent review, but cases of discrimination, harassment and bullying are not unique to high pressure jobs such as Fire and Police. Nazir Afzal, former Chief Crown […]

customer experience
November 21, 2022

The customer experience (CX) challenge

In the current state of double digit inflation and looming tax hikes for companies and their customers, it is even more important that companies retain a competitive edge. Having good products may not be enough when customers are being ever more cautious with their buying decisions. When 70% of consumers say a company is only […]

unseen data
November 9, 2022

Unseen Data is the Most Valuable

It is not surprising that life altering and, in some cases life threatening, events such as the pandemic, global inflation and the new war in Europe are having profound effects on people in and out of work. What is surprising is the size of the gap in the understanding of these effects on well-being between […]

Changing role of the COO
November 3, 2022

Changing role of the COO

Companies, whether in very competitive markets or in a leadership position in a new market, want to achieve operational excellence. The Institute for Operational Excellence defines it as “Each and every employee can see the flow of value to the customer, and fix that flow before it breaks down.” Implicit in this definition is the […]