We are in an inflationary period and it’s not surprising to see the economy heading for a recession. Higher prices and more cautious customers, coupled with an increasingly competitive market, makes the job of selling much more challenging. And as the world continues to change at a fast pace, it is critical for any business […]

The following illuminating extract is from a Chief Executive interview with Marc Benioff, founder and co-CEO of the behemoth SaaS firm, Salesforce, as he discusses its stellar success. He says a lot about business and organisational culture, but his answers also say a lot about organisational sensemaking and leadership. “You’re one of the few people […]

A sensemaking analysis (what’s the story here?) of Elon Musk’s approach to decision-making is marginalised to the hunger for a juicy Twitter feed, and yet it reveals an insight into the human condition that is often cloaked by the perceived need for conformity. ‘We have recently been granted a glimpse behind the curtain of how […]

Most of us will know people who are likeable and often will view them more favourably than the people we know who are less easy to get along with. This human tendency to favour people who are likeable extends to workplace situations such as recruitment. As Tomas Chamorro-Premuzic, CIO at ManpowerGroup, points out in his […]

‘The world of employment has rarely seen such tumult over such a short period. The pandemic has upended the job market and forced employers to adopt practices that many would have dismissed out of hand before 2020 – particularly remote working.’ As the pandemic emerged, I was writing: ‘As operational effectiveness is reduced by the […]

‘Hiring a COO is an opportunity to challenge organisational inertia: to think differently and creatively about processes and systems and to ask important questions about why things are done a certain way’. This is a quotation taken from a recent article in the The Times Raconteur, ‘What will the COO of the future look like?’ […]

If you already suffered from the Great Resignation and lost key employees, this may be too late for you. According to a survey conducted by Zety in the USA, 49% of the respondents to the survey quit in 2021! But, if you still have people in your company that you really want to retain (hopefully […]

Americans love eating breakfast out, as evidenced by the plentiful breakfast restaurants. Whether chains or independents, there are over 9,000 businesses and 180,000 employees in total. Transforming the relatively intimate experience of breaking fast into a shared transactional experience is an American phenomenon. There is even a market segment for breakfast restaurants – the A.M. […]

The last few difficult years have seen a number of new concepts or traits impacting organisations. After Working From Home to slow the pace of the pandemic, we saw the Great Resignation. People had more quiet time to evaluate their careers and decided to move on. Now we have the concept of ‘quiet quitting’ where […]