Imagine if 2 out of every 3 people in your organisation don’t trust you as the senior leader!!! You would think that might warrant a crisis meeting of the senior leadership. This would appear to be the norm in many organisations. What an opportunity.

As this article below suggests, trust helps breed the appropriate culture and empowers and engages people to go above and beyond at a time when we all need to pull together.

However, we all need a bit of help. Leaders cannot be everywhere in their organisation, particularly now with a disparate workforce. They need to be able to reach deep into the organisation and at the edge, to hear, feel and respond to the feedback and concerns. 

Technology can help. A regular check-in with a tool that operates like a ‘business nervous system’ can do the heavy lifting and point leaders to the right place and the right issues, but, as Glassdoor points out, leaders then need to demonstrate curiosity and vulnerability to inspire people to continue to provide authentic feedback and involve them in the critical decision making of the business. Trust is a “contact sport” not an edict on a memo.

This is by far the most impressive set of data on our company I have ever seen.

September 17, 2020

Two out of three don’t trust you!

Trust helps breed the appropriate culture and empowers and engages people to go above and beyond at a time when we all need to pull together.

September 4, 2020

Intuition doesn’t ‘suit’ everyone – but it can save us from other dangers!

This article is a refreshingly honest account of how intuitive sensemaking drives our emotional response to our environment.

September 3, 2020

Culture boosts resilience

The importance of understanding the changes in culture climate within organisations brought about by major disruptive events like the pandemic.

September 1, 2020

Building failure into success?

Complex environments cannot be fully engaged and understood by holding faith with established routines and meanings as they require continuous updating.

September 1, 2020

If you want to protect innovation in your organisation, measure your culture climate!

The ways that a lack of socialisation leads to long-term damage for organisations and their people

August 27, 2020

Keeping trust through communication

Trust is a fundamental building block for any organisation that wants to be successful.

August 25, 2020

Is organisational change really that easy?

Changing what a company ‘is and does’ implies 2nd order, radical change.

August 24, 2020

Does autonomy increase grip and speed?

Michelin’s attempts to standardise its tyre manufacturing processes had stifled creativity, initiative and accountability. In 2013, it launched a bottom-up experiment to decentralise, which it calls ‘responsibilisation’. The plant manager behind the project, Bertrand Ballarin, believed that if you wanted to unleash initiative, you needed to let people on the ground decide how to do […]

August 10, 2020

Leaders need to understand their organisation’s “nervous system”

We ask a huge amount of leaders today. A bit like the highly qualified medical expert, we expect our leaders to be familiar with the organisation’s “nervous system”.